Need help?

Questions, feedback, or something not working? Write to us.

support@mooncart.app

We usually reply within a couple of days.

Before you write

A recipe won’t import?

Send us the link. It helps to see the actual page.

Missing an ingredient in the nutrition search?

Tell us what it’s called and we’ll check whether there’s a match. Some ingredients aren’t in Matvaretabellen, CoFID or USDA FoodData Central yet.

Moving to a new phone?

Mooncart saves a backup to your iCloud Drive automatically. Install Mooncart on the new phone and choose Restore when it offers to. You can also restore later under Settings › Data › Restore from iCloud.

Restoring Mooncart Pro?

Pro is a one-time purchase tied to your Apple Account, so there’s nothing to manage or cancel. If Pro isn’t showing after a reinstall or on a new device, open the Pro screen and tap Restore Purchase.

Want a shared recipe removed?

Email us the link and we’ll take it down. Links also expire on their own after 180 days.

Deleting your data?

Settings › Data › Erase All Data removes everything from the app. Backups in your iCloud Drive can be removed in your device’s iCloud settings.

Found a bug?

Send a screenshot and what you were doing right before it happened.

See also our Privacy Policy and Terms of Use.